Terms of Service

Terms governing our comprehensive digital services including software development, web development, mobile apps, UI/UX design, branding, digital marketing, and cloud solutions.

Our Digital Services

Software Development
Web Development
Mobile Apps
UI/UX Design
Branding
Digital Marketing
Cloud Solutions

1. Acceptance of Terms

By engaging our digital services including software development, web development, mobile app development, UI/UX design, branding, digital marketing, or cloud solutions, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

These terms constitute a legally binding agreement between you (the "Client") and our company. Each project may also be governed by additional project-specific agreements and statements of work.

2. Client Agreements and Project Scope

Project Definition

Each project begins with a detailed Statement of Work (SOW) defining scope, deliverables, timelines, and payment terms. Changes to project scope require written approval and may affect timeline and cost.

Client Responsibilities

Clients must provide necessary access, content, feedback, and approvals in a timely manner. Delays in client deliverables may impact project timelines and costs.

Communication Protocols

We maintain regular communication through designated project managers and agreed-upon channels. Major project decisions and changes must be documented in writing.

3. Service Delivery and Quality Standards

✓ Our Commitments

  • Deliver projects according to agreed timelines and specifications
  • Provide regular progress updates and project status reports
  • Ensure all deliverables meet industry quality standards
  • Provide post-launch support as specified in the agreement

Service Categories

  • Custom software development and applications
  • Web development and e-commerce solutions
  • Mobile app development for iOS and Android
  • UI/UX design, branding, and digital marketing

4. Intellectual Property Rights

Upon full payment, clients receive ownership rights to custom-developed applications, websites, and designs. We retain rights to our development frameworks, tools, and methodologies.

Client-Owned Assets

Source code, designs, content, and branding materials developed specifically for your project.

Our Proprietary Tools

Development frameworks, libraries, and methodologies remain our intellectual property.

Third-Party Licenses

Third-party software and services are subject to their respective licensing terms.

5. Payment Terms and Billing

Project Payments

Typically structured as milestone-based payments with an initial deposit to commence work.

Ongoing Services

Monthly billing for hosting, maintenance, and digital marketing services as specified in agreements.

Payment Terms

Net 15 days from invoice date. Late payments may incur fees and project suspension.

6. Data Protection and Confidentiality

We maintain strict confidentiality of all client information, source code, business data, and project details. Our team members sign comprehensive NDAs for all client projects.

Security Measures

  • • Secure development environments and code repositories
  • • Encrypted data transmission and storage
  • • Regular security audits and compliance checks
  • • Access controls and monitoring systems

Data Handling

  • • Client data used only for project delivery purposes
  • • Secure data backup and disaster recovery procedures
  • • GDPR and privacy regulation compliance
  • • Data deletion upon project completion (if requested)

7. Limitations of Liability

While we strive for excellence in all our digital services, our liability is limited to the total amount paid for the specific project or service. We are not liable for indirect damages, lost profits, or business interruption.

Force majeure events, third-party service outages, or circumstances beyond our reasonable control do not constitute breach of these terms.

8. Warranties and Support

Quality Warranty

We provide a 90-day warranty on deliverables to be free from defects and perform according to specifications.

  • • Bug fixes and compatibility issues
  • • Performance optimization
  • • Security patches (if applicable)

Ongoing Support

Extended support and maintenance packages available for continued service and updates.

  • • Technical support and troubleshooting
  • • Regular updates and feature enhancements
  • • Cloud hosting and monitoring services

Welcome to Zentrix Infotech

Looking for trusted digital and IT solutions? Our team is dedicated to helping your business grow with smart, scalable services.

(+91 7248800839, +91 6397036898) info@zentrixinfotech.com

Thank you for choosing Zentrix Infotech.

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